1. General

This website, www.panchajanyaagarbatti.in ("Website"), is operated by Tapaswini Mishra, Proprietor of Panchajanya Agarbatti Works ("we", "us", "our"). The Website provides information about and enables purchase of our incense products, subject to product availability and these Terms & Conditions.

By accessing, browsing or using the Website, you agree to these Terms & Conditions and the policies published on the Website.

2. Business Information

Panchajanya Agarbatti Works is a proprietorship manufacturing enterprise owned by Tapaswini Mishra and engaged in the production and sale of incense products.

The enterprise is registered as a proprietorship and the registered business address is Badamanga, Kalaspur, Aali, Kendrapara, Odisha – 754239.

The business contact information published on this Website is provided for identification, customer communication and grievance handling.

3. User Information and Registration

Users must provide true, accurate and complete information when registering or placing an order and must keep account information reasonably current.

Users are responsible for maintaining the confidentiality of their login credentials and for activity performed through their account.

4. Products and Product Information

We make reasonable efforts to keep product descriptions, pack sizes, images and prices accurate. Product images may be illustrative and packaging may vary.

Product availability, descriptions and prices may change when necessary. Orders remain subject to availability and successful payment confirmation.

5. Orders and Contract

When you place an order, you request to purchase the selected products. A transaction is treated as confirmed only after the order is accepted by us and, where applicable, successful payment confirmation is received.

We may decline or cancel an order for a genuine reason including product unavailability, pricing or listing error, payment issue, suspected fraud, or other legitimate business reasons.

6. Prices and Charges

Prices displayed on the Website are in Indian Rupees (INR), unless otherwise stated. Applicable shipping or other charges, if any, will be displayed or communicated before purchase.

We may update prices, product information and availability when necessary.

7. Online Payments

Online payments may be processed through an authorised payment service provider. A payment is treated as successful only after the payment service provider and our payment system confirm the transaction.

Customers must never share their UPI PIN, card PIN, banking password, OTP or other payment authentication credentials with anyone claiming to represent Panchajanya Agarbatti Works.

8. Cancellation, Returns and Refunds

Cancellation, return, exchange and refund requests are governed by the Refund & Cancellation Policy and Return Policy published on this Website.

Nothing in these Terms is intended to limit any consumer right or remedy that cannot lawfully be excluded.

9. Privacy and Data

Personal information is handled in accordance with our Privacy Policy. We may use information necessary to process orders, provide support, maintain transaction records, prevent fraud and comply with applicable law.

10. Prohibited Use

Users must not use the Website for unlawful, fraudulent, misleading or unauthorised purposes, or attempt to interfere with the Website, its systems or security mechanisms.

11. Intellectual Property

The Panchajanya Agarbatti Works name, logo, Website content, product information, graphics and other materials are protected to the extent applicable under law and may not be commercially copied or reproduced without appropriate authorisation.

12. Third-Party Services and Links

The Website may use authorised third-party service providers, including payment and logistics providers. Third-party services are subject to their applicable terms and policies.

The Website may contain links to third-party websites. Use of those websites is subject to the terms and policies of the respective third parties.

13. Force Majeure

We will not be responsible for failure or delay in performing an obligation where performance is prevented or materially delayed by circumstances beyond our reasonable control, including natural events, transportation disruptions, public authority actions or similar events.

14. Limitation of Liability

We take reasonable steps to maintain the accuracy, security and availability of the Website, but we do not guarantee uninterrupted or error-free operation. Liability will be subject to applicable law.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Disputes will be subject to the jurisdiction of courts having lawful jurisdiction over the business and the transaction.

16. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, business practices or applicable requirements. The revised version will be published on this Website with an updated date.

17. Contact Us

Tapaswini Mishra, Proprietor
Panchajanya Agarbatti Works
Registered Address: Badamanga, Kalaspur, Aali
Kendrapara, Odisha – 754239
India

Phone: 9937994567
Email: abhimanyu_mishra@yahoo.co.in