1. Business Identity

This policy applies to orders placed with Tapaswini Mishra, Proprietor of Panchajanya Agarbatti Works, a proprietorship manufacturing enterprise registered at Badamanga, Kalaspur, Aali, Kendrapara, Odisha – 754239.

2. Shipping Availability

Panchajanya Agarbatti Works may accept orders for delivery to locations where delivery services are available. Availability may depend on the delivery location, product availability and logistics arrangements.

3. Order Processing and Dispatch

Orders are generally processed after the order is confirmed and successful payment, where applicable, is received.

Orders are generally dispatched within 3 days from the date of order and/or payment, or according to the delivery/dispatch date communicated at order confirmation, subject to product availability and logistics arrangements.

4. Delivery Time

Delivery time depends on the delivery location, courier or logistics partner and other circumstances affecting transportation. Any delivery estimate communicated at purchase is an estimate and may not constitute a guaranteed delivery date.

5. Shipping Charges

Shipping or delivery charges, if applicable, will be displayed or communicated to the customer before purchase. Unless otherwise communicated, applicable shipping charges are not refundable where the order has already been shipped.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact details.

Delays, failed delivery or additional delivery attempts caused by incorrect or incomplete information supplied by the customer may affect delivery.

7. Delivery Delays

Delivery may be delayed due to weather, transportation disruptions, natural events, public authority actions, courier or logistics issues, or other circumstances beyond our reasonable control.

We will make reasonable efforts to assist customers with delivery-related issues.

8. Damaged or Incorrect Products

If a customer receives a product that appears damaged, defective or different from the product ordered, the customer should contact us promptly with the relevant order details.

Such requests will be reviewed under the Refund & Cancellation Policy and Return Policy and applicable law.

9. Delivery Confirmation

Delivery may be treated as completed based on confirmation or delivery information provided by the applicable courier, logistics partner or other authorised delivery service.

10. Contact Us

Tapaswini Mishra, Proprietor
Panchajanya Agarbatti Works
Registered Address: Badamanga, Kalaspur, Aali
Kendrapara, Odisha – 754239
India

Phone: 9937994567
Email: abhimanyu_mishra@yahoo.co.in