1. Business Identity

This policy applies to products sold by Tapaswini Mishra, Proprietor of Panchajanya Agarbatti Works, a proprietorship manufacturing enterprise registered at Badamanga, Kalaspur, Aali, Kendrapara, Odisha – 754239.

2. Return and Exchange Window

We offer return or exchange requests within 7 days from the date of purchase/receipt, subject to the conditions in this policy. Requests made after 7 days may not be eligible for return, exchange or refund.

3. Eligibility

To be eligible for a return or exchange, the product should be unused and in the same condition in which it was received and should have its original packaging, where applicable.

Products sold under a sale or promotional offer may have additional return or exchange conditions, which will be communicated before purchase.

4. Damaged, Defective or Incorrect Products

If the product received is damaged, defective or different from the product ordered, please contact us promptly with the order details. We may request photographs or other information to assess the request.

Where an exchange or replacement is approved, it will be handled subject to product availability and applicable law.

5. Excluded Products or Conditions

Certain product categories or special offers may be excluded from returns or refunds. Any such exclusion will be communicated to the customer at or before the time of purchase.

6. Return Review and Processing

Once a returned product is received, it may be inspected to determine whether the return or exchange conditions are satisfied. If approved, the applicable return, exchange or refund will be processed in accordance with our policies.

7. How to Request a Return

Contact Panchajanya Agarbatti Works within the applicable 7-day period and provide your order or purchase details together with the reason for the return or exchange request.

8. Contact Us

Tapaswini Mishra, Proprietor
Panchajanya Agarbatti Works
Registered Address: Badamanga, Kalaspur, Aali
Kendrapara, Odisha – 754239
India

Phone: 9937994567
Email: abhimanyu_mishra@yahoo.co.in

Nothing in this policy is intended to limit any consumer right or remedy that cannot lawfully be excluded.