1. Business Identity

This policy applies to orders placed with Tapaswini Mishra, Proprietor of Panchajanya Agarbatti Works, a proprietorship manufacturing enterprise registered at Badamanga, Kalaspur, Aali, Kendrapara, Odisha – 754239.

2. Cancellation Window

Cancellation requests may be considered when made within 15 days of placing the order, provided the order has not been handed over for shipping or gone out for delivery.

3. Cancellation After Shipping

Cancellation may not be entertained after the order has been communicated for shipment, shipping has been initiated, or the product is out for delivery. Where applicable, the customer may refuse delivery and contact us for further assistance.

4. Cancellation After Payment

If an eligible cancellation is approved after payment has been received, the applicable refund will be processed through the original payment method or another appropriate method.

The time taken for the amount to appear in the customer's account may depend on the payment service provider and the customer's bank.

5. Damaged, Defective or Incorrect Products

A damaged, defective or incorrect product should be reported to us promptly after receipt with the relevant order details. We may ask for photographs or other information needed to review the request.

After review, we will communicate the appropriate resolution in accordance with the Return Policy and applicable law.

6. Refund Processing

Approved refunds will be initiated after the applicable request has been reviewed and approved. The time for the refund to be credited may vary depending on the payment gateway, bank or other payment service provider.

Where a refund is approved, we will communicate the applicable processing details to the customer.

7. Payment Failure or Reversal

If a payment is unsuccessful but an amount is temporarily debited, the payment service provider and banking system may process the applicable reversal. Customers may contact us if an expected reversal is not received within a reasonable period.

8. Duplicate Payment

If a customer believes the same order has been charged more than once, the customer should contact us with the order and transaction details so that the transaction can be checked and the appropriate action taken.

9. Product-Specific Conditions

Certain products or promotional offers may have additional conditions. Where applicable, such conditions will be communicated before purchase.

Nothing in this policy is intended to limit any consumer right or remedy that cannot lawfully be excluded.

10. How to Request a Cancellation or Refund

Contact Panchajanya Agarbatti Works and provide the order or purchase details and a description of the request. Our team will review the request and communicate the next steps.

11. Contact Us

Tapaswini Mishra, Proprietor
Panchajanya Agarbatti Works
Registered Address: Badamanga, Kalaspur, Aali
Kendrapara, Odisha – 754239
India

Phone: 9937994567
Email: abhimanyu_mishra@yahoo.co.in