Customer Policy
Refund & Cancellation Policy
Last updated: September 3, 2026
1. Order Cancellation
Customers may request cancellation of an order before the order has been dispatched.
Cancellation requests should be made as soon as possible using the contact details provided on this website.
2. Cancellation After Payment
If an eligible order is cancelled before dispatch and payment has already been received, the applicable refund will be processed through the original payment method or another appropriate payment method.
The time required for the refund to appear in the customer's account may depend on the payment service provider and the customer's bank.
3. Orders Already Dispatched
Once an order has been dispatched, cancellation may no longer be possible.
Any return, replacement or refund request after dispatch will be handled according to the applicable product and consumer protection requirements.
4. Damaged, Defective or Incorrect Products
If a customer receives a product that is damaged, defective, incorrect or materially different from the product ordered, the customer should contact us as soon as reasonably possible.
We may request photographs, order details or other information necessary to review the issue and determine the appropriate resolution.
5. Refund Processing
Approved refunds will be processed after the applicable cancellation, return or refund request has been reviewed and approved.
The actual crediting time may vary depending on the payment gateway, bank or other payment service provider.
6. Payment Failures
If a payment is unsuccessful but an amount is temporarily debited from the customer's account, the amount will generally be handled through the payment service provider's payment and reversal process.
Customers should contact us if an expected reversal or refund has not been received within a reasonable period.
7. Product-Specific Conditions
Certain products or promotional offers may have additional conditions. Where applicable, such conditions will be communicated to the customer before purchase.
Nothing in this policy is intended to limit any consumer right or remedy that cannot lawfully be excluded.
8. How to Request a Cancellation or Refund
To request a cancellation or refund, please contact Panchajanya Agarbatti Works and provide the relevant order or purchase details.
Our team will review the request and communicate the next steps.
9. Contact Us
Panchajanya Agarbatti Works
At/Po: Govindpur Market Lane
Govindpur via: Asurali
Bhadrak – 756137
Odisha, India
Phone: 7205726702 / 8984981549