1. Introduction

This Privacy Policy explains how Panchajanya Agarbatti Works collects, uses, shares, protects and retains personal information through www.panchajanyaagarbatti.in and related services.

By using the Website or providing information to us, you agree to the processing described in this policy, subject to applicable law.

2. Business Identity

This Website is operated by Tapaswini Mishra, Proprietor of Panchajanya Agarbatti Works, a proprietorship manufacturing enterprise. The registered business address is Badamanga, Kalaspur, Aali, Kendrapara, Odisha – 754239.

3. Information We May Collect

Depending on the service used, we may collect:

• Name and contact details
• Mobile number and email address
• Address and delivery information
• Information required for account registration
• Order, purchase and transaction information
• Customer support and enquiry information
• Information required to comply with applicable laws

4. How We Use Information

• Process registrations, orders and customer requests
• Process and reconcile payments
• Arrange delivery and provide customer support
• Communicate important service and transaction information
• Maintain business and transaction records
• Prevent fraud, misuse and unauthorised activity
• Meet legal and regulatory requirements

5. Payment Information

Online payments may be processed through an authorised payment service provider. We do not intend to store complete card numbers, UPI PINs, banking passwords or other payment authentication credentials on our Website.

Payment transactions are also subject to the applicable terms and privacy practices of the payment service provider.

6. Sharing of Information

We may share information with service providers, payment processors, technology providers, logistics partners, professional advisers, government authorities or law-enforcement authorities where reasonably necessary to provide services, process transactions, protect our business, prevent fraud or comply with applicable law.

We do not intend to sell personal information to third parties.

7. Security Precautions

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or destruction.

No method of transmission or electronic storage can be guaranteed to be completely secure, and users are responsible for protecting their account credentials.

8. Cookies and Technical Information

The Website may use cookies or similar technologies where necessary for functionality, security, performance and user experience.

9. Data Retention and Deletion

We may retain personal information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, prevent fraud and comply with applicable legal or regulatory obligations.

Where account deletion or data-related requests are available, users may contact us using the details below. Deletion may be subject to pending transactions, disputes, legal obligations or other legitimate retention requirements.

10. Your Rights and Requests

You may contact us to request access to, correction of or other assistance concerning your personal information, subject to applicable law and reasonable verification.

11. Consent and Communications

Where consent is required, we may process information based on consent provided by you. You may contact us regarding consent or communication preferences, subject to applicable law and the requirements of the relevant service.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements. The updated version will be published on this Website with a revised update date.

13. Contact / Grievance Requests

Tapaswini Mishra, Proprietor
Panchajanya Agarbatti Works
Registered Address: Badamanga, Kalaspur, Aali
Kendrapara, Odisha – 754239
India

Phone: 9937994567
Email: abhimanyu_mishra@yahoo.co.in